Frequently Asked Questions
Everything you need to know about our premium street and dirt-inspired apparel.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to order?
Each product page features a detailed size guide. Our DirtStar collection generally follows a true-to-size athletic fit, but we recommend sizing up if you prefer a more relaxed, oversized streetwear look.
Are your garments durable enough for outdoor use?
Absolutely. D.I.D / DirtStar apparel is engineered with high-density fabrics and reinforced stitching designed to withstand both urban environments and rugged outdoor conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival, which are the responsibility of the customer.